Frequently asked questions

Flourish is a public benefit company based in Houston, Texas. We build affordable Salesforce systems, AI agents and data tools for nonprofits, public health departments, researchers and other mission-driven organizations, and we support them after launch. Our legal name is Flourish Public Benefit LLC.

Organizations working in health, wellbeing and sustainability: nonprofits, county health departments, academic research teams, rural health organizations and the groups that serve their communities. Our partners include The Riverside Project, Galveston County Health District, Sodzo International and Health Confianza.

No. We’re based in Houston and much of our work is in Texas, but we work remotely with organizations wherever they are.

Salesforce gives an organization one platform for its data and its work, with licenses that can cost as little as $0 per user, an advanced automation suite, and integrations with virtually any major third-party platform. That is why we implement it as an organization’s primary platform.

If you’re weighing a move, read Why Salesforce Beats Blackbaud for Nonprofits.

Yes. We can launch a new Salesforce org or configure an existing one. On either, we can deploy Flourish Core, an enhanced baseline Salesforce build that we configure to your needs, free with our Digital Transformation service.

Digital Transformation projects, which cover Salesforce implementation, platform integration, data migration and training, start at $5,000. The price depends on what your organization needs.

Fractional technology support for the tools your organization runs on, from cloud platform management and data systems to user access and security, without the cost of a full-time hire. It starts at $420 a month, paid month to month with no annual commitment, and it includes free or discounted licenses to Flourish Solutions.

See the platforms and roles we support.

Yes, two kinds. Essential Training covers what every Salesforce user needs to be effective, and we offer it pro bono to qualifying organizations. Tailored Training is built around your own Salesforce setup, processes and data. Training starts at $600.

Yes. Our Custom AI & ML service designs and builds AI and machine learning tools, such as chatbots, predictive analytics and content summarization, that are ethical, scalable and low cost. Contact us for pricing.

Apps and APIs we’ve built to extend Salesforce and the work around it, including the Agent Platform for AI agents, Chronicle for forms, Community Microphone for audio-based feedback, Mosaic for interactive maps, and Liminal for e-commerce, events and volunteers. Each one is listed with its price on our Solutions page.

Each solution has a monthly base fee per customer that covers access and a standard set of monthly limits. Beyond those limits, you pay only for what you use. Ongoing Digital Support clients have the base fee waived. The details are on our Pricing page.

The base fee is $900 a month and includes up to 50 agents and $25 of AI usage, with heavy discounts for Ongoing Digital Support clients and other eligible organizations. $25 covers about 500 simple question-and-response interactions; complex tasks such as multi-step research or document analysis cost between $0.25 and $0.75 each. AI usage beyond what is included is passed through to you.

No. We do not use your data, identifiable or de-identified, to train, fine-tune or evaluate any AI or machine learning model without your written consent. We also make commercially reasonable efforts to use only AI providers whose terms don’t allow them to train on customer data. Our Terms of Service set this out.

Yes, under a business associate agreement. Our services run on Amazon Web Services, and we maintain HIPAA-eligible infrastructure for protected health information. Before any protected health information goes into our services, we sign a business associate agreement with you.

You do. Your Salesforce org and the data in it belong to your organization. You can export your data at any time during your subscription, and for 60 days after it ends you can ask us to make it available for export.

Send us a message or book a demo. Every project starts with a conversation about your data, processes and goals, and from there we find the high-impact opportunities to reduce effort and improve the metrics that matter.

Yes, for rural Texas organizations. We help you build a project roadmap that fits your priorities, alert you when a qualifying RFP opens, and connect you with organizations in your region that can strengthen your proposal. See Rural Health Transformation.